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Terms and Conditions

PAYMENT TERMS

Soul Spa Beauty & Skin Clinic requires payment on completion of your appointment unless an alternative arrangement is made. We accept cash, direct debit, Visa, MasterCard or AfterPay. Late payments will incur a penalty fee. Deposits are non refundable.

OUR GUARANTEE

Soul Spa Beauty & Skin Clinic liability is limited as permitted under the Competition and Consumer Act 2010 (Cth). But, if you are not satisfied within a 48 hours of your treatment, we guarantee we will redo it for free at discretion of the beautician or technician.

BOOKING POLICY

We always do our best to meet your booking request. To avoid disappointment, we recommend booking at least one week in advance. We recommend making future bookings at the end of each service to secure your ideal appointment time. Bookings can also be made online or by calling 03 8774 8111 or in person.

CANCELLATION POLICY

If you are unable to keep your appointment, please cancel in a timely manner. Cancellations made within less than 72 hours of your scheduled appointment incur a charge of 50% of your total booking fee, charged to your credit/debit card.

CANCELLATION POLICY

If you simply do not show up to a booked appointment, the deposit is forfeited as a no-show fee and you may not make any future appointments without payment in FULL at the time of booking. In the case of a Gift Voucher no-show, 100% is forfeited.

LATE POLICY

If you are more than 15-minutes late we may decline your appointment due to the affect it will have to the subsequent bookings after yours. If this happens, you will incur a fee of 30% of the service cost.

ENQUIRIES

We accept email enquiries about our services, beauticians, technicians, and product range. We always try to respond within 24-hours of receiving your enquiry.

SPECIAL REQUESTS
We accept requests for a particular technician/beautician.
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